Terms of Service
1. Introduction
Welcome to WestPay Direct.
These Terms of Service (“Terms”) explain the conditions governing the use of our website, service inquiries, estimates, bookings, and cleaning services.
By using our website, you agree to the terms applicable to website use. When booking services, additional details and conditions communicated during the booking process may apply.
Please read these Terms carefully. If you have any questions, contact us before booking a service.
2. Our Services
WestPay Direct provides professional cleaning and related property-maintenance services.
Available services, service areas, schedules, and prices may vary depending on the customer’s location, property requirements, and service availability.
Services displayed on our website are provided for general information. The specific work to be performed will be determined through the quotation and booking process.
We may update service descriptions and availability from time to time.
3. Service Requests and Bookings
Customers may contact WestPay Direct through our website, telephone, or email to request service information or arrange an appointment.
When requesting services, customers may be asked to provide:
- Full name
- Telephone number
- Email address
- Service address
- Type of cleaning or maintenance service required
- Preferred appointment details
Submitting an inquiry or using our online calculator does not automatically constitute a confirmed booking.
A booking is confirmed only when WestPay Direct communicates its acceptance and the agreed service details to the customer.
4. Estimates and Pricing
Any online cost estimate is provided for informational purposes and may differ from the final quoted price.
Final pricing may depend on factors including:
- Property size and condition
- Type and scope of requested services
- Service frequency
- Additional cleaning requirements
- Location and accessibility
- Other requirements discussed before service confirmation
Customers will be informed of the applicable quoted price or pricing basis before confirming a service.
Additional work outside the agreed scope may require a revised quotation and customer approval.
5. Payments and Invoicing
WestPay Direct arranges customer payments through invoices or external payment links.
Our website does not currently process credit or debit card payments directly.
When an external payment service is used, the customer may also be subject to the payment provider’s applicable terms and privacy policy.
Payment amounts, instructions, and due dates will be communicated through the relevant invoice or booking agreement.
Customers should verify payment instructions and contact WestPay Direct if they have questions about an invoice.
6. Scheduling, Rescheduling, and Cancellations
Customers who need to cancel or reschedule a service should contact WestPay Direct as soon as reasonably possible.
Rescheduling requests are subject to appointment availability.
Any applicable cancellation deadlines, cancellation charges, deposits, or other booking-specific conditions must be communicated to the customer before the booking is confirmed.
Customers may request assistance with cancellations or rescheduling by contacting:
Email: contact@westpaydirect.com
Phone: +1 (818) 278-4568
Any cancellation rights provided by applicable law remain unaffected.
7. Customer Responsibilities
Customers are responsible for providing accurate information necessary to arrange and perform the requested services.
Customers should:
- Provide accurate contact and service-address information.
- Communicate relevant service requirements before the appointment.
- Arrange appropriate access to the property at the agreed time.
- Identify known safety hazards or restricted areas that may affect service delivery.
- Keep valuable or sensitive personal belongings appropriately secured.
- Inform WestPay Direct of any concerns regarding the agreed scope of work.
Customer instructions must not require workers to perform unsafe or unlawful activities.
8. Service Delivery and Limitations
WestPay Direct aims to provide services consistent with the scope agreed upon during booking.
Service results may vary depending on the property’s condition, materials, existing damage, accessibility, and other circumstances.
Work outside the agreed scope is not automatically included unless separately approved.
If conditions arise that materially affect the ability to perform a service safely or as agreed, WestPay Direct will communicate with the customer regarding available next steps.
Nothing in these Terms excludes consumer protections that cannot lawfully be excluded.
9. Service Concerns and Complaints
Customer satisfaction is important to WestPay Direct.
If a customer experiences a problem with a service, they should contact us with relevant details so that we can review the concern.
Depending on the circumstances and applicable agreements, possible resolutions may be discussed with the customer.
Any refunds, repeat services, adjustments, or other remedies will be assessed in accordance with the applicable booking agreement, our published Refund Policy, and relevant consumer protection laws.
Refund Policy: https://westpaydirect.com/refund_policy/
10. Website Information and Availability
We make reasonable efforts to keep website information accurate and up to date.
However, service descriptions, availability, estimates, and other informational content may change.
Website content is provided for general informational purposes and should not be treated as confirmation of a specific service, appointment, or final price.
We may maintain, update, or temporarily restrict access to website features when reasonably necessary.
11. Acceptable Website Use
Visitors agree not to misuse our website or interfere with its normal operation.
Prohibited activities include:
- Attempting unauthorized access to website systems or accounts.
- Submitting fraudulent or intentionally misleading inquiries.
- Distributing malicious software or harmful code through the website.
- Using website features for unlawful activities.
- Interfering with the website's availability, security, or functionality.
We may take appropriate steps to protect our website and users from misuse.
12. Intellectual Property
The text, branding, graphics, and other original materials on this website may be protected by intellectual property laws.
Visitors may access and use website content for lawful personal, informational, and service-related purposes.
Reproducing or commercially using protected materials without appropriate authorization may violate applicable rights.
Third-party trademarks and payment network logos remain the property of their respective owners.
13. Third-Party Websites and Services
Our website may contain links to external websites or services, including payment providers, maps, and other third-party resources.
These external services operate under their own terms and privacy policies.
WestPay Direct does not control all third-party content, availability, or security practices.
Customers should review applicable third-party terms before using external services.
14. Privacy and Personal Information
We collect and handle personal information in connection with inquiries, bookings, communications, and website functionality.
For information about our data collection, use, retention, and disclosure practices, please review our Privacy Policy.
Privacy Policy: https://westpaydirect.com/privacy-policy/
15. Changes to These Terms
WestPay Direct may revise these Terms to reflect changes in our services, business operations, or applicable legal requirements.
The effective date displayed on this page will indicate when the published Terms were last updated.
Material changes affecting already-confirmed bookings will be handled in accordance with the applicable agreement and law.
16. Applicable Law
These Terms are subject to applicable United States federal, state, and local laws.
Nothing in these Terms is intended to limit rights or remedies available to consumers under mandatory applicable law.
Specific service agreements may contain additional lawful terms communicated to the customer before acceptance.
17. Contact Us
For questions about these Terms, bookings, payments, or service-related concerns, please contact:
WestPay Direct
P.O. Box 340274
Sacramento, CA 95834
United States
Email: contact@westpaydirect.com
Phone: +1 (818) 278-4568
Website: https://westpaydirect.com
Business Hours: Monday–Sunday, 8:00 AM–5:00 PM
