Privacy Policy
1. Introduction
WestPay Direct (“we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, when we disclose it to service providers, and how you can contact us about your personal information.
This policy applies to our website, https://westpaydirect.com, and personal information we receive in connection with inquiries, bookings, and services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Your name, email address, and telephone number.
- Service information: Your service address, requested services, and appointment or booking details.
- Communications: Messages and information you voluntarily provide through our contact form, email, or other communications.
- Website comments: Your name, email address, website address (if provided), and comments when you submit a blog comment.
- Technical information: Information processed during website visits, such as IP addresses, browser information, and server request details.
Our website’s cost calculator currently collects service selections rather than customer identification details.
3. How We Use Your Information
We use personal information to:
- Respond to customer questions and service inquiries.
- Arrange, coordinate, and provide requested services.
- Prepare and communicate invoices or payment instructions.
- Maintain necessary business and customer records.
- Respond to customer support and privacy requests.
- Maintain website security and functionality.
- Meet applicable legal obligations.
We do not use your personal information for purposes unrelated to these activities without an appropriate basis.
4. Payments
WestPay Direct currently arranges customer payments through invoices or external payment links.
Our website does not currently process credit or debit card payments directly.
When a customer follows an external payment link, the relevant payment provider may collect and process payment information under its own privacy policy.
We do not intentionally collect or store full payment card numbers through our website’s contact form or cost calculator.
5. Sharing and Disclosure of Information
WestPay Direct does not sell customers’ personal information. We do not currently share personal information for cross-context behavioral advertising.
We may disclose information to service providers only where reasonably necessary to operate our business, provide services, process communications or payments, or maintain our website.
Such providers may include:
- Website hosting and email service providers, including Hostinger.
- External invoicing and payment service providers.
- Technology providers supporting website functionality and communications.
- Other necessary service providers engaged to perform services on our behalf.
We may also disclose information when required by applicable law.
6. Third-Party Website Services
Our website uses certain third-party services, including:
- Hostinger: Website hosting, server operations, and email delivery.
- Google Fonts: Displaying website typography.
- Google Maps: Displaying location and mapping content.
- Gravatar: Displaying avatars associated with blog comments.
- Hostinger Reach: A connected marketing service that is not currently used to send marketing campaigns.
These services may process certain technical information, such as IP addresses or browser information, when their features load.
Their information-handling practices are governed by their respective privacy policies.
7. Cookies and Analytics
Our website may use cookies or similar technologies necessary for WordPress functionality, security, or embedded third-party services.
Based on our current website configuration, we do not operate active Google Analytics or advertising-pixel tracking.
Some third-party services may process technical information when embedded content is loaded.
If we introduce additional analytics, advertising technologies, or nonessential cookies, we will review our disclosures and any applicable consent requirements before enabling them.
8. Marketing Communications
WestPay Direct does not currently operate an email-marketing campaign or collect newsletter subscriptions through its website.
We may offer optional marketing communications in the future. If introduced, we will provide appropriate notice and any required consent or unsubscribe controls.
We will update this Privacy Policy when our marketing-data practices materially change.
9. Data Retention
Our general business practice is to retain customer contact, inquiry, and booking records for up to one year, unless a longer period is required for legal, tax, accounting, dispute-resolution, or other legitimate obligations.
Certain information, including blog comments, server logs, and records held by third-party providers, may follow different retention schedules.
You may contact us to request deletion of your information, subject to applicable legal requirements and exceptions.
10. Data Security
We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage can be guaranteed completely secure.
11. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we maintain about you.
- Ask us to correct inaccurate information.
- Request deletion of certain personal information.
- Ask how your information is used or disclosed.
- Exercise other privacy rights available under applicable law.
To submit a privacy request, email contact@westpaydirect.com.
We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.
12. Children's Privacy
WestPay Direct provides services that may be used by households and families. Our website is not specifically directed to children under 13.
We do not knowingly solicit personal information directly from children under 13 without appropriate parental involvement or authorization.
If you believe a child has provided personal information directly to us, contact us at contact@westpaydirect.com so we can review the request and take appropriate action.
13. External Links
Our website may contain links to third-party websites, including payment services and mapping providers.
We are not responsible for the privacy practices of websites outside our control. We encourage visitors to review the privacy policies of those services.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the effective date displayed at the top of this page.
15. Contact Us
For questions about this Privacy Policy or requests relating to your personal information, contact:
WestPay Direct
P.O. Box 340274
Sacramento, CA 95834
United States
Email: contact@westpaydirect.com
Phone: +1 (818) 278-4568
Website: https://westpaydirect.com
