Refund Policy
Customer Satisfaction
At WestPay Direct, customer satisfaction is our highest priority. We strive to deliver professional cleaning services to the highest standards. If you are not completely satisfied with our service, please contact us within 24 hours of your appointment so we can address your concerns.
Re-Clean Guarantee
If any area included in your booked service has not been cleaned to a satisfactory standard, we may arrange a complimentary re-clean at no additional cost. Requests must be made within 24 hours of the completed service and may require photos or an inspection.
Refund Eligibility
Refunds may be issued in the following circumstances:
- We were unable to provide the booked service due to an issue on our part.
- A duplicate payment was processed.
- The agreed service could not be completed and a suitable resolution could not be reached.
- A booking was cancelled by WestPay Direct before the scheduled appointment.
- If you're not satisfied, request a refund within 30 days. Valid claims qualify for a full refund.
Non-Refundable Circumstances
Refunds will generally not be provided where:
- Cleaning results are affected by permanent stains, damage, mould, rust, or normal wear and tear.
- Access to the property was unavailable at the agreed appointment time.
- Additional services are requested that were not included in the original booking.
- The customer is dissatisfied with factors outside the agreed scope of work.
